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Privacy Policy

In order to better serve our customers, we collect several types of information from and about users on the site, such as Personal, Order and Device Information. This Privacy Policy describes how your Information is collected, used, and shared when you visit or make a purchase from mysuperflower.com (the “Site”). 

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about what Sites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

  • Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet Service provider, referring/exit pages, and date/time stamps. 

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Personal Information
We generally use the Order Information we collect to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you on or offline; 

  • Screen our orders for potential risk or fraud; and

  • Provide you with information or advertising relating to our products or Services consistent with preferences you have shared with us.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). The purpose is to better anticipate and serve customer needs.

Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, and Google Analytics and Facebook Pixel to help us understand how our customers use the Site.

This policy does not cover information collected by third parties as a result of use of this site. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. And you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We pride ourselves in full transparency and honest dealings with our customers. We do not sell customers’ Personal Information. Personal Information may be shared only in the following limited circumstances: (i) with a third party involved in the operation and use of this Site, such as Shopify or Google, as discussed above; (ii) an affiliate of Superflower; or (iii) in the event of a sale or merger. On rare occasions, we may also share your Personal Information to comply with applicable laws and regulations.

For California Residents, the California Consumer Privacy Act (CCPA), entitles you to the right to know what information is being collected about you, the right to tell us not to share your personal information, and the protection to uphold your privacy. If you would like to request your personal information, or the deletion thereof, please contact us at info@mysuperflower.com. You can read more about the CCPA here: https://www.caprivacy.org/about.

Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

This privacy policy is reviewed on an annual basis. From time to time we may update this privacy policy, for example, to reflect changes to our practices, or for other operational, legal or regulatory reasons. We will always remain transparent when our policies change and encourage customers contact us if they have a question. By visiting our Site you are consenting to those changes.

This Site is not intended for individuals under the age of 21 years. No one under 21 may provide any Personal Information to or on the Site. We do not knowingly collect information from persons under the age of 21. If you are under 21, please do not visit our Site. If we learn we have collected Personal Information from anyone under 21 years, we will delete the information. If you believe we have collected information from someone under 21 years old, please contact us at info@mysuperflower.com. California residents under the age of 16 may have additional rights. You can read more about California privacy rights here: https://oag.ca.gov/privacy/privacy-laws

Contact Us
For more information about our privacy practices or if you have questions, please contact us by email at info@mysuperflower.com or at our mailing address:
407 Broome Street, Suite 4A
New York, NY 10013

Any dispute, claim or controversy arising out of or relating to this Privacy Policy or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in the State of New York before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules.

These policies were revised as of September 17, 2019.